[
  {
    "schema": "Ticket",
    "message": "pharos.support.v1.Ticket",
    "fields": {
      "id": "id",
      "revision": "revision",
      "number": "number",
      "title": "title",
      "status": "status",
      "delivery": "delivery",
      "createdAt": "created_at",
      "updatedAt": "updated_at"
    }
  },
  {
    "schema": "Message",
    "message": "pharos.support.v1.Message",
    "fields": {
      "id": "id",
      "revision": "revision",
      "fromSupport": "from_support",
      "author": "author",
      "body": "body",
      "delivery": "delivery",
      "createdAt": "created_at"
    }
  },
  {
    "schema": "Tickets",
    "message": "pharos.support.v1.Tickets",
    "fields": {
      "tickets": "items"
    }
  },
  {
    "schema": "Conversation",
    "message": "pharos.support.v1.Conversation",
    "fields": {
      "ticket": "ticket",
      "messages": "messages"
    }
  },
  {
    "schema": "CustomerLink",
    "message": "pharos.support.v1.CustomerLink",
    "fields": {
      "userId": "user_id",
      "revision": "revision",
      "linkStatus": "link_status",
      "supportServiceUserId": "support_service_user_id",
      "reason": "reason",
      "contactStatus": "contact_status",
      "contactReason": "contact_reason"
    }
  },
  {
    "schema": "CreateTicket",
    "message": "pharos.support.v1.CreateTicket",
    "fields": {
      "title": "title",
      "body": "body"
    },
    "direction": "request"
  },
  {
    "schema": "AddMessage",
    "message": "pharos.support.v1.AddMessage",
    "fields": {
      "ticketId": "ticket_id",
      "body": "body"
    },
    "direction": "request"
  },
  {
    "schema": "CloseTicket",
    "message": "pharos.support.v1.CloseTicket",
    "fields": {},
    "direction": "request"
  },
  {
    "schema": "RequestCustomerLink",
    "message": "pharos.support.v1.RequestCustomerLink",
    "fields": {
      "email": "email",
      "firstName": "first_name",
      "lastName": "last_name"
    },
    "direction": "request"
  }
]